Privacy Policy

Effective Date: May 12, 2026.

Last Updated: May 12, 2026.

Welcome to SpinFin (spin-fin.co). At SpinFin, we are committed to protecting the privacy and security of our users across Canada. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

By accessing or using SpinFin, you agree to the terms of this Privacy Policy. We operate in compliance with applicable Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial legislation such as Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Quebec’s Law 25 regarding the protection of personal information.

1. Introduction and Scope

SpinFin provides a comprehensive iGaming and entertainment platform tailored for the Canadian market. Whether you are playing from the West Coast, the Prairies, or Central Canada, our goal is to provide a secure environment for your "loonies," "toonies," and "fivers."

This policy applies to all personal data collected through our website, mobile applications, and any related services (collectively, the "Services"). It describes your rights regarding your personal data and how you can exercise those rights under Canadian law.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

A. Personal Identification Information

To provide a seamless experience, we collect information that can identify you, such as:

  • Full Name: Required for account registration and legal age verification.
  • Date of Birth: To ensure you meet the legal gambling age in your province (19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec).
  • Residential Address: To verify your location within Canada and comply with provincial regulatory requirements.
  • Email Address: Used for account management, security alerts, and promotional offers.
  • Telephone Number: For two-factor authentication and customer support.

B. Financial and Transactional Information

Since our platform involves real-money transactions in CAD (CA$), we collect:

  • Payment Details: Information related to your Interac e-Transfer requests, Interac Online transactions, iDebit, and InstaDebit accounts.
  • Card Information: Partial Visa/Mastercard details (we do not store full CVV numbers) for processing deposits and withdrawals.
  • Crypto Wallet Addresses: If you choose to use digital assets for your gaming balance.
  • Transaction History: Records of your deposits, "puck" bets, wins, and withdrawals to ensure transparency and prevent fraud.

C. Technical and Usage Data

When you navigate spin-fin.co, we automatically collect:

  • IP Address: To confirm you are accessing the site from a permitted Canadian jurisdiction.
  • Device Information: Browser type, version, and operating system.
  • Log Data: Time spent on the site, pages visited, and links clicked.
  • Cookies: Small data files used to remember your preferences and keep you logged in.

D. Verification and Compliance Data

Under Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may require:

  • Government-Issued ID: Copies of a driver’s license or passport.
  • Proof of Residence: Utility bills or bank statements.
  • Source of Funds: In certain high-volume scenarios, documentation verifying the origin of your "loonies" and "toonies."

3. How We Use Your Information

We use the collected information for the following purposes:

  1. Account Management: To create and maintain your user profile and process your bets.
  2. Payment Processing: To facilitate seamless deposits and withdrawals using Interac e-Transfer and other Canadian-friendly methods.
  3. Regulatory Compliance: To meet our obligations under provincial regulators like iGaming Ontario (AGCO) or the British Columbia Lottery Corporation (BCLC).
  4. Security and Fraud Prevention: To monitor for suspicious activity, multi-accounting, and identity theft.
  5. Personalization: To suggest games and "match bonuses" (100-200%) tailored to your playstyle.
  6. Communication: To send updates regarding your account or responses to your queries at [email protected].
  7. Marketing: If you opt-in, we may send information about free spins and seasonal promotions. Note that for Ontario-based players, marketing of bonuses and inducements is strictly regulated and limited to our site or direct communication as per AGCO standards.

4. Legal Basis for Processing

Under PIPEDA and the GDPR (for any users who may be protected by international standards), we process your data based on:

  • Contractual Necessity: We need your data to provide the services you signed up for.
  • Legal Obligation: We must collect certain data to comply with AML and tax laws.
  • Consent: When you sign up for marketing or accept cookies.
  • Legitimate Interests: To improve our platform and protect our community from fraud.

5. Data Sharing and Disclosure

SpinFin does not sell your personal information to third parties. We only share data in the following circumstances:

A. Third-Party Service Providers

We partner with trusted companies to perform functions on our behalf:

  • Payment Processors: Such as Interac, iDebit, and InstaDebit to handle CAD transactions.
  • Identity Verification Services: To cross-reference your ID with national databases.
  • Analytics Providers: To understand how users interact with our content.

B. Legal and Regulatory Authorities

We may disclose information if required by law or in response to valid requests by public authorities:

  • Law Enforcement: To assist in investigations of illegal activities.
  • Regulatory Bodies: Providing reports to iGaming Ontario or other provincial gaming commissions as required.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.

6. Data Security

We implement robust security measures to protect your data:

  • Encryption: All sensitive data, including financial transactions, is transmitted via Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized employees with a legitimate "need to know" can access your personal information.
  • Firewalls: We use advanced network security to prevent unauthorized access to our servers.

Despite these measures, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Account Data: Retained for the duration of your active account.
  • Financial Records: Kept for a minimum of 7 years to comply with Canadian tax and AML laws.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe.

Once the retention period expires, we securely delete or anonymize your information.

8. Your Rights as a Canadian User

Depending on your province, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right of Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you can request that we delete your data (subject to legal retention requirements).
  • Right to Withdraw Consent: You can opt-out of marketing communications at any time.
  • Right to Complain: If you feel your privacy rights have been violated, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC).

To exercise these rights, please contact our Data Protection Officer at [email protected].

9. Cookies and Tracking Technologies

SpinFin uses cookies to enhance your browsing experience.

Cookie TypePurpose
EssentialRequired for site functionality, such as logging in and making deposits.
PerformanceHelps us understand which games are popular and identifies site errors.
FunctionalRemembers your language preference (English/French) and CAD display settings.
MarketingTracks the effectiveness of our "match bonus" campaigns.

You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of the site.

10. Responsible Gambling and Player Protection

At SpinFin, we believe gambling should always be for entertainment. We provide tools to help you manage your play, including deposit limits, loss limits, and self-exclusion options.

If you or someone you know is struggling with gambling, please reach out to the following Canadian resources:

  • ConnexOntario: 1-866-531-2600 (Available 24/7, confidential and free).
  • Problem Gambling Helpline: 1-888-230-3506.
  • Local Resources: Most provinces offer dedicated support through their health services or gambling commissions.

We also monitor player behavior for signs of distress as part of our commitment to your well-being.

11. Provincial Specifics: Ontario and Quebec

Ontario (iGaming Ontario/AGCO)

For our players in Ontario, we adhere to the strict standards set by iGaming Ontario. This includes specific rules regarding the advertising of bonuses. We ensure that all "match bonuses" and "free spins" are presented clearly with visible wagering requirements (typically 30-40x) to ensure transparency.

Quebec (French Language Requirements)

In compliance with Quebec’s Law 25 and the Charter of the French Language, SpinFin provides services in both English and French. We are committed to protecting the privacy of our Quebecois users with the same level of rigor as required by the Commission d'accès à l'information du Québec.

12. International Data Transfers

While SpinFin is tailored for the Canadian market, some of our service providers may be located outside of Canada. In such cases, we ensure that your data is protected by safeguards equivalent to those provided under Canadian law, such as Standard Contractual Clauses or adequacy decisions.

13. Children’s Privacy

Our Services are strictly for individuals who have reached the legal age for gambling in their respective province. We do not knowingly collect information from anyone under the age of 18 or 19. If we become aware that a minor has provided us with personal information, we will immediately delete the data and terminate the account.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on spin-fin.co and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are here to ensure your experience with SpinFin is safe, secure, and enjoyable.

Email: [email protected].

Response Time: We aim to respond to all privacy-related inquiries within 48 business hours.

Whether you're hitting the slots or placing a "puck" bet on the big game, thank you for choosing SpinFin. We value your trust and are dedicated to protecting your privacy from coast to coast.

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